Locations

Headquartered in Saginaw. Mobile collection throughout Michigan.

Our Saginaw office coordinates trained mobile collectors and AABB-accredited partner laboratories across the state — including the Tri-Cities, Metro Detroit, West Michigan, and the Upper Peninsula. Coverage is subject to scheduling, participant availability, travel charges where applicable, and logistical considerations.

Most appointments are scheduled within 1–2 business days. Next-day appointments are often available.

Saginaw headquarters

NorthStar Lab Services
4200 Fashion Square Blvd Suite 201
Saginaw, MI 48604
Hours
Mon–Fri 8a–6p · Sat 9a–1p
Walk-in
Available with appointment
Call the Saginaw office
Headquartered in Saginaw, providing mobile collection and partner-facility testing across all of Michigan — including Flint, Bay City, Midland, Detroit, and Grand Rapids.

Michigan service areas

Mobile collectors and partner facilities are available in (but not limited to) the following Michigan communities.

  • Saginaw, MI
  • Flint, MI
  • Bay City, MI
  • Midland, MI
  • Detroit, MI
  • Grand Rapids, MI
  • Lansing, MI
  • Ann Arbor, MI
  • Kalamazoo, MI
  • Traverse City, MI
  • Marquette, MI
  • Port Huron, MI
Mobile collection

Mobile collection & travel fees

Cannot make it to our Saginaw headquarters? We bring our credentialed collection services directly to your home, office, attorney's office, or facility across Michigan. Travel distance is always calculated using the total roundtrip driving distance, not one-way mileage. The first 25 roundtrip driving miles are included at no additional charge — this equals approximately 12.5 miles each way from the collector's starting location.

Example

If your appointment is located 12.5 driving miles from our office, the total roundtrip distance is 25 miles. Because this falls within our complimentary travel area, there is no travel fee.

Beyond the complimentary area, mileage and travel time are billed separately and always shown as separate lines on your quote and receipt. Island territories, the Western Upper Peninsula, ferry-dependent locations, and any address requiring air, boat, or overnight logistics require a custom quote. Final pricing is confirmed during ordering.

Estimate your mobile collection travel fee

Enter the collection address and we'll calculate your total roundtrip driving distance from our Saginaw office. The first 25 roundtrip miles are complimentary.

Mobile collection travel fee

Calculated from our Saginaw office using total roundtrip driving distance. The first 25 roundtrip miles are complimentary. Final amount is confirmed at checkout.

Enter a 5-digit ZIP code to see your roundtrip driving distance and travel fee.

Happy with your estimate? Next step:

Enter the same address during ordering and the travel fee is recalculated and itemized on your total before payment.

Outside the complimentary area or need a custom-quote location? Call (989) 262-0906 — we regularly coordinate long-distance and split-location collections.

Mileage charge

$0.75per billable roundtrip mile
  • Billable miles = total roundtrip driving miles − 25
  • The first 25 roundtrip driving miles are always complimentary.
  • Mileage is never calculated one-way.

Travel time fee

Added to the mileage charge and based on your total roundtrip driving distance.

26 – 75 roundtrip driving miles
+$20
76 – 150 roundtrip driving miles
+$40
151 – 250 roundtrip driving miles
+$70
251 – 400 roundtrip driving miles
+$110
Over 400 roundtrip driving miles
Custom Quote

Important mobile collection policies

  • Roundtrip Driving Distance: All travel is measured as total roundtrip driving distance from our Saginaw office. The first 25 roundtrip miles are complimentary; the mileage charge and travel-time fee are shown separately on every quote and receipt.
  • One Fee Per Location: Travel fees are charged per mobile visit, not per person tested. If multiple family members or employees are being tested at the same location, you only pay the travel fee once.
  • Split-Location Testing: For legal cases where parties live in different cities, we can coordinate separate collections at their respective locations (separate travel fees apply to each location).
  • Cancellation Policy: Mobile travel fees must be paid upfront at the time of booking. Travel fees are non-refundable if the appointment is cancelled or rescheduled less than 24 hours before the window, and collection and travel fees are non-refundable once a collector has been dispatched. See our Cancellation & Rescheduling Policy.
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