Effective Date: August 1, 2026 (v1.0)
Our Commitment
At NorthStar Lab Services, every appointment is reserved specifically for you. Because our mobile specimen collectors travel throughout Michigan and appointments often require coordination with accredited laboratories, attorneys, healthcare providers, and government agencies, late cancellations can prevent other clients from receiving timely service.
Our goal is to maintain a policy that is fair to both our clients and our staff while protecting the integrity of scheduled legal and medical collections.
Cancellation Notice
Appointments may be cancelled or rescheduled without charge by providing at least 24 hours’ notice before the scheduled appointment time.
Requests received less than 24 hours before the scheduled appointment are considered late cancellations.
Late Cancellations
Appointments cancelled with less than 24 hours’ notice may be subject to non-refundable scheduling, collection, travel, or administrative fees that have already been incurred.
Any laboratory fees that have not yet been incurred may be reviewed separately and, where appropriate, refunded at NorthStar Lab Services’ discretion, less any applicable non-refundable charges.
Collector Dispatch
Once a NorthStar Lab Services mobile collector has been dispatched to your appointment location, the collection fee and any applicable travel charges are considered earned and are non-refundable.
This applies even if the collection cannot be completed because:
- The client is unavailable.
- The client declines testing.
- Required government-issued identification is not available.
- Required participants fail to appear.
- Required legal or laboratory documentation is unavailable.
- The client refuses specimen collection after arrival.
- Another circumstance outside NorthStar Lab Services’ reasonable control prevents completion of the appointment.
If laboratory testing has not yet begun, any laboratory fees will be evaluated separately based on services already performed and the policies of the testing laboratory.
No-Show Appointments
Appointments where participants fail to appear or the appointment cannot proceed because required identification, documentation, or participants are unavailable will be treated as no-show appointments.
Once a collector has been dispatched, collection fees and applicable travel charges remain non-refundable.
Rescheduling
Whenever possible, NorthStar Lab Services will work with clients to reschedule appointments.
Appointments rescheduled with at least 24 hours’ notice generally do not incur an additional collection fee, although travel charges may be recalculated if the appointment location changes.
Late rescheduling requests may require a new collection fee and/or additional travel charges.
Laboratory Services
Many DNA testing services begin administrative processing before specimens are collected and laboratory processing begins after specimens are received.
Once laboratory processing or other billable laboratory services have begun, laboratory fees generally cannot be refunded.
Appointments Cancelled by NorthStar
If NorthStar Lab Services must cancel an appointment due to severe weather, collector illness, emergency circumstances, or another issue within our control, clients will be offered either:
- Rescheduling at no additional collection fee, or
- A refund of any fees for services that were not performed.
Legal & Immigration Testing
Cancelling an appointment does not automatically cancel a legal DNA case, immigration DNA case, court matter, attorney request, or laboratory order.
Clients remain responsible for meeting any deadlines established by their attorney, court, USCIS, IRCC, government agency, healthcare provider, employer, or other requesting organization.
If your testing is required for legal or immigration purposes, we strongly recommend confirming any applicable deadlines before cancelling or rescheduling your appointment.
Questions
If you need to cancel or reschedule your appointment, please contact NorthStar Lab Services as soon as possible.
Providing advance notice helps us accommodate other clients and allows us to assist you in finding the next available appointment.
Call or text (989) 262-0906 or email Hello@NorthStarLabServices.com.
This policy supplements our Terms of Service.