Effective Date: January 1, 2026
Our Commitment
NorthStar Lab Services strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We continually review our website and collection services to identify and remove barriers that affect people with disabilities.
Website Features
- Semantic HTML structure with descriptive headings and landmarks.
- Keyboard-navigable menus, forms, and interactive elements.
- Alt text on informative images and descriptive labels on form fields.
- High-contrast color palette and readable typography.
- Responsive layouts that scale for mobile, tablet, and desktop.
On-Site & Mobile Services
Our Saginaw headquarters is wheelchair accessible, and our mobile collection team can travel to homes, hospitals, care facilities, and workplaces anywhere in Michigan. Please let our coordinator know about any accommodations you need — such as extended appointment time, an alternate collection location, ASL interpretation, or translated result summaries — and we will do our best to arrange them.
Alternative Formats
Test reports, intake forms, and this notice are available in large print or plain-text formats on request at no additional charge.
Report an Accessibility Barrier
If you encounter a barrier on our website or need an accommodation, please contact us:
- Email: Hello@NorthStarLabServices.com
- Phone / Text: (989) 262-0906
We aim to respond to accessibility requests within two business days.
Ongoing Improvement
Accessibility is an ongoing effort. We periodically audit our website with automated and manual testing and welcome feedback that helps us improve.